Privacy Policy

Last Updated: July 14, 2026

At PIG CUSTOM, we are committed to protecting your privacy and ensuring your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and store your information.

1. Who We Are

PIG CUSTOM is the data controller responsible for your personal data. Our registered office is located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK.

2. The Data We Collect

We process data necessary for our contractual obligations and legitimate business interests, including:

• Identity & Contact: Name, billing/shipping addresses, email, and phone number.
• Transaction Data: Payment details (processed securely via Shopify), order history, and returns.
• Technical & Usage Data: IP address, browser type, and navigation patterns on our site.
• Marketing Data: Preferences in receiving communications from us.

3. Legal Bases for Processing

We process your data under the following legal bases:

• Contractual Necessity: To fulfill orders and manage your account.
• Legitimate Interests: To improve our services, prevent fraud, and conduct direct marketing.
• Legal Obligation: To comply with tax, customs, and regulatory requirements.

4. International Data Transfers

As our store is powered by Shopify, your data may be transferred, stored, and processed outside the UK/EEA (notably in the United States). Where we transfer data, we ensure adequate protection through Standard Contractual Clauses (SCCs) and Shopify’s robust compliance framework.

5. Your Legal Rights

Under UK law, you have the following rights:

• Right of Access: Request a copy of the data we hold.
• Right to Rectification: Request correction of inaccurate information.
• Right to Erasure ('Right to be Forgotten'): Request deletion of your data.
• Right to Restrict/Object: You may object to our processing for marketing or legitimate interests.
• Right to Data Portability: Receive your data in a structured, machine-readable format.

6. Security

We implement industry-standard security measures to prevent your data from being accidentally lost or accessed in an unauthorised way. Access to your personal data is limited to authorised staff and service providers under strict confidentiality agreements.

7. Complaints

If you have any concerns, please contact us first at chophelmets@gmail.com. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

8. Contact Information

For any privacy-related queries, please reach out to our Data Protection team:

Email: chophelmets@gmail.com
Postal Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK