Returns & Refund Policy

At CHOP HELMETS, we are committed to the quality of our handcrafted products. If you are not completely satisfied with your purchase, please review our policy below to understand how we can assist you.

1. 30-Day Money-Back Guarantee

You have 30 days from the date you receive your order to initiate a return or refund request. Requests made after this 30-day window will not be eligible for a refund.

2. Eligibility Conditions

Returns and refunds are accepted under the following conditions:

• Product Defect: If the item arrives with a manufacturing flaw or damage.
• Fitment Issues: If the item does not fit as expected.

3. The "Keep & Refund" Option

To streamline the process and reduce unnecessary international shipping logistics, we offer a Partial Refund Option:

• If you choose to keep the product despite the fitment issue or minor defect, we will issue a 50% refund of the purchase price.
• This allows you to keep your gear without the hassle and cost of international return shipping.

4. How to Initiate a Request

All claims must be submitted via email to support@chophelmets.com. To ensure a fast resolution, your email must include:

• Your order number.
• Clear, high-resolution photographs of the product showing the issue.
• Clear, high-resolution photographs of the packaging/box it arrived in.

Our support team will review your request and provide a response within 24 hours.

5. Final Notes

Please note that items must be in their original condition (excluding the reported defect). We reserve the right to deny refund requests if the provided documentation is insufficient or if the product shows signs of misuse.